Refund Policy
Last Updated: October 5, 2025
Thank you for shopping at **SNOW GLORY AGRO PRIVATE LIMITED**. We appreciate the fact that you like to buy the agricultural products we provide. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
1. General Policy
As with any shopping experience, there are terms and conditions that apply to transactions at SNOW GLORY AGRO PRIVATE LIMITED. The main thing to remember is that by placing an order or making a purchase, you agree to the terms set forth below along with our **Privacy Policy** and **Terms and Conditions**.
If there’s something wrong with the product you bought, or if you are not happy with it, you have **14 days** to request a refund and return your product, subject to the conditions below.
2. Conditions for Refund
To be eligible for a refund, please make sure that:
- The product was purchased in the last **14 days**.
- The product is in its **original, unopened packaging**.
- The product **isn't used or damaged**.
- You have the **receipt or proof of purchase**.
Products that do not meet these criteria will not be considered for return.
Non-Refundable Items
Due to the nature of our products, the following items **cannot be returned or refunded**:
- Opened packages of **seeds**.
- **Fertilizers, pesticides**, or other chemical products that have been opened.
- **Perishable goods**.
- **Custom-ordered equipment**.
- **Sale or clearance items**.
3. How to Initiate a Return
To initiate a return and refund, please contact our customer support team with your **order number** and reason for return. You can reach us via:
You will be responsible for paying for your own **shipping costs for returning your item**. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, **unless the return is due to our error** (e.g., damaged or incorrect item).
4. Damaged or Incorrect Items
If you received a damaged or incorrect product, please notify us within **48 hours of delivery** for assistance. We will work with you to resolve the issue, which may include a replacement or a full refund at no additional cost to you. Please provide **photos** of the damaged item and packaging.
5. Processing Your Refund
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically **7-10 business days**).
We reserve the right to refuse any return that does not meet our return policy requirements at our discretion.
6. Contact Us
If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact us.
SNOW GLORY AGRO PRIVATE LIMITED
SR NO 131/1,OFFICE NO 401, MONT VERT APEX,BANER,OPP ORCHID SCHOOL,BANER
Pune, Maharashtra - 411045